The province declared a State of Emergency on January 12, 2021. There are no changes to public library service under the new guidelines. The Library continues to be closed to in-person visits but we are offering curbside holds pickup – no appointment required. You can place items on hold through the catalogue or by phoning staff. Once you receive your hold pickup notification (email or phone call), you can visit the library during our open hours to pick up your items. While waiting for your items, please maintain 2 metres (6 feet) distance from others and wear a face covering. Please visit our Service Updates page for more details.
Effective January 18, 2021, the Town is waiving the requirement for bag tags until further notice. The bag limit of five bags/items will remain in place.
For the health and safety of others, we ask that you stay home if you are exhibiting any COVID-19 symptoms.
Need to speak to someone outside those times? Try calling us--if we don't answer right away, leave a message, and we will call you back.
Our curbside service for the provincewide shutdown will be similar to the curbside service we provided during the summer.
You can place items on hold using our online catalogue or by phoning staff. If you see an item you want that is currently at another branch, we can arrange to have it sent to the branch of your choice for pick up.
Once you receive your hold pickup notification (email or phone call), you can visit the library during our open hours to pickup your items.
Signage will be put up to guide you during the pickup process.
We apologize for the inconvenience, but we are not able to offer the following services at this time:
What can I do to prepare for curbside pick-up? |
If you have library materials on hold, here’s what we recommend:
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How are you ensuring the safety of patrons and staff? |
With the delivery of this service, the health and safety of our staff and our customers is our top priority. Our curbside services follows the framework provided by the Province of Ontario, and the advice of the York Region Medical Officer of Health and other health experts, and follows best practices within library and retail industries for the safe delivery of curbside service. Here are some of the measures we are putting in place:
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Is it safe to borrow items at this time? |
The safety of our customers and our staff is our highest concern. We are taking precautions to ensure that the items on our shelves and any items returned to us are safe to be handled. All returned items are quarantined for a period of 7 days before being checked in and loaned to others. Please don't borrow library materials if you are feeling unwell or if any member of your household is sick or in isolation. |
What can I borrow? |
You can borrow any items currently in the library – books, DVDs, CDs, video games, audiobooks, magazines, etc. Search the catalogue to see if the items you want are in. |
How many items can I or my family borrow? |
You can place as many holds as you like; however, you can only borrow 50 items at a time. |
How do I place holds? |
There are two ways: online or by phone. For each, you will need to know your library card number and PIN.
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What if I don't know my library card number or my PIN? |
Call the library. We will ask you some questions to confirm your identity and then reset your PIN to whatever 4-digit number/letter combination you want. |
Can I put items on hold if I don't have a library card? |
You won't be able to place items on hold without a library card. Give any of our branches a call to speak to our staff about setting you up with a library card. Visit our website for more information on reciprocal borrowing. |
How long can I borrow items for? |
You can borrow Express items for one week and all other items for four weeks. No fines will accrue during this time. |
How long will it take before I can pick up my requests? |
We will try to fill your order as quickly as possible, but it may take a few days depending on how many people use this service. |
How are pickups scheduled? |
Pickups are no longer by appointment. You can drop by any time that we are open. |
Can I bring my family to pick up the items? |
We encourage you to designate one person per household to pick up material for everyone. For example, if 2 adults and 3 children all request items on their library cards, only 1 adult comes to the library to pick up the 5 bags of library items. Please make sure you have everyone's library card with you. |
Can I ask someone else to pick up my items? |
Someone else can pick up your items, but they must have your library card. |
I have fines/charges on my account. Can I use this service? |
You don’t have to pay any outstanding fines before using this service while the library remains closed. |
Why are returned items still appearing on my account? |
Returned items are set aside and isolated for a period of 96 hours before they are checked in and removed from your account. But don't worry, no late fees will be charged at this time. |
Donations -- Are the library branches taking any right now? |
We know that many of you have also been doing some cleaning out of your book cases at home, and might be looking for somewhere to donate books you no longer want. For health and safety reasons, please don’t deposit any donations in our drop boxes. With limited branch space to isolate circulating library materials, we will have to recycle any donations. Please contact other local charities to see if they are accepting donations at this time. |
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