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Curbside Holds Pickup effective Wednesday, January 5
Due to the rising cases of the Omicron variant, we will be temporarily closed to in-person visits at our branches and will be offering curbside service only, with existing operational hours. These additional public health and safety measures are proposed to be implemented for 21 days, until January 26, subject to trends in public health and health system indicators. Please see the Town of Georgina's media release.
You are able to submit requests at any time by placing holds through our online catalogue or by calling a library branch and leaving a message. You will be able to keep express movies for one week and all other items for four weeks.
*For the safety of staff and other patrons, we ask that you do not use this service if you feel unwell, or if any member of your household is sick or in isolation. Thank you.
How It Works
- Search our online catalogue.
- Place a hold.
- No limit on the number of Express DVDs that can be checked out at one time. Borrow Express DVDs for seven days. All other materials for a month.
- Our courier system that operates between our three branches (this does not refer to inter-library loans) is resuming, so if you see an item you want that is currently at another branch, we can arrange to have it sent to the branch of your choice for pick up.
No internet to place holds? No problem! Call staff and they will happily take your requests:
- Keswick Branch, 905-476-5762, option 2
- Peter Gzowski (Sutton) Branch, 905-722-5702, option 2
- Pefferlaw Branch, 705-437-1514
Curbside pickup zones:
- Keswick Branch: Outside of Ice Palace Entrance--West side of building or ring the doorbell located on the wooden easel beside the pickup table also located on the west side of the building, outside the doors to the Ice Palace.
- Peter Gzowski (Sutton) Branch: Public entrance--East side of the building
- Pefferlaw Branch: Public entrance--South side of the building
Be aware that people also use the entrances at Pefferlaw and Peter Gzowski (Sutton) Branches to return material in the drop boxes. The drop box at Keswick Branch is located by the staff entrance door.
- If no one is in front of you when you arrive, come up to the table at the door. If someone else is picking up an order when you arrive, please wait at a distance of 2 metres (6 feet).
- Place your library card on the table with the card number facing up.
- Step back from the table by 2 metres (6 feet). Our library staff member will then come out of the branch, check your library card number (contactless), and place your items on the table for you to pick up.
- Once the staff member is back inside the building, you can then step forward, pick up your library card and your items, and then you are ready to go.
- After you leave, staff will wipe down the table with disinfectant before serving the next person.
*Please note we will not be accepting returns at the pickup tables. Returns will go into the drop boxes. Alongside these processes come physical distancing policies and shorter hours of operation.
Drop Box Returns
Drop boxes at all our branches are now open seven days a week.
| What can I do to prepare for curbside pick-up? |
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If you have library materials on hold, here’s what we recommend:
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| How are you ensuring the safety of patrons and staff? |
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With the delivery of this service, the health and safety of our staff and our customers is our top priority. Following the framework provided by the Province of Ontario, and the advice of the York Region Medical Officer of Health and other health experts, we are following best practices within library for the safe delivery of curbside service. Here are some of the measures we are putting in place:
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What can I borrow? |
| You can borrow any items currently in the library – books, DVDs, CDs, video games, audiobooks, magazines, etc. Search the catalogue to see if the items you want are in. |
How many items can I or my family borrow? |
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You can place as many holds as you like; however, you can only borrow 50 items at a time. |
How do I place holds? |
There are two ways: online or by phone. For each, you will need to know your library card number and PIN.
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| What if I don't know my library card number or my PIN? |
| Call the library. We will ask you some questions to confirm your identity and then reset your PIN to whatever 4-digit number/letter combination you want. |
| Can I put items on hold if I don't have a library card? |
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You won't be able to place items on hold without a library card. Give any of our branches a call to speak to our staff about setting you up with a library card. Visit our website for more information on reciprocal borrowing. |
| How long can I borrow items for? |
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You can borrow Express items for one week and all other items for four weeks. Depending on the situation at that time, we may extend the due dates further. No fines will accrue during this time. |
| How long will it take before I can pick up my requests? |
| We will try to fill your order as quickly as possible, but it may take a few days depending on how many people use this service. |
| Can I bring my family to pick up the items? |
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We encourage you to designate one person per household to pick up material for everyone. For example, if 2 adults and 3 children all request items on their library cards, only 1 adult comes to the library to pick up the 5 bags of library items. Please make sure you have everyone's library card with you. Give us the name of the person who is picking up on behalf of everyone in the family when we call to schedule a pickup time. |
| Can I ask someone else to pick up my items? |
| Someone else can pick up your items, but they must have your library card. |
| How can I have some documents printed? |
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Need documents printed during our curbside service hours? Send your documents as an attachment (PDF or Microsoft files preferred) to the following email addresses to the branch of your choice for pickup: In the body of the email, please put:
Once your documents are printed, we will call to tell you the amount you owe and let you know when you can pick them up. Need your vaccine certificate printed? Since public computers are not accessible during curbside service, you will have to login at home with your Health Card, download your vaccine certificate, and attach it to an email and send it to one of the email addresses above for us to print off for you. We will let you know when the certificate is ready to pick up. Printing of vaccine certificates is free of charge. |
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